UK - Brompton Technology is expanding its customer services team as part of its ongoing commitment to providing support at every stage of the customer journey. The newly structured team will oversee the entire process - from order processing and delivery coordination to training, technical guidance, and long-term product servicing.
Leading this initiative, Chris Grandin has been appointed director of service delivery and will join Brompton’s leadership team. Since joining the company in July 2019 as technical support manager, he has played a pivotal role in enhancing technical support services. With over two decades of experience in live entertainment and events, including previous roles as group technical advisor at Gearhouse Group and technical services supervisor at Christie Digital Systems, Grandin is well-positioned to lead this expanded function.
Supporting him are Elena Lown, stepping into the role of technical support manager, and Andrew Gleave, who joined Brompton in November as service manager.
“The team already does an incredible job, and I’m excited to build on this strong foundation,” says Grandin. “Our goal is to optimise every touchpoint of the customer journey, ensuring that whether someone needs technical guidance, training, or product servicing, they always feel fully supported. With Brompton’s continued investment in its customer service capabilities, we have more exciting developments in the pipeline.”
