Brompton Technology embraces virtual training
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Brompton’s initial foray into this new venture was a set-up devised by the company’s technical support specialist, Steve Harris, to deliver training videos from his home office during the height of the pandemic. Quickly recognising that a more in-depth approach was needed, the support team adapted the training room at Brompton’s Ealing headquarters to allow the delivery of a more sophisticated training format.
Using a powerful PC, Infiled DB2.6 LED screen, and a Brompton Tessera SX40 processor, the team developed a new environment to demonstrate the Brompton user interface, using a variety of in-depth, interactive ‘explainer’ pages covering common topics. As well as training, the system is being used during sales calls and meetings to demonstrate product features.
“The platform is proving incredibly useful,” says Harris. “For example, if a customer is having an issue remotely, instead of sending them an email, we can now set up a meeting to show them how to resolve the problem in real time, or even do a quick screen recording video for them.”
Whilst Brompton’s in person training courses normally span a whole day, Brompton has recognised that sitting in front of a computer screen for that length of time becomes fatiguing and has condensed the virtual course into around two-hour segments.
Brompton’s virtual training is also offering help to the customers preparing for the future. “We know there are a lot of freelancers who haven’t worked in the field for some time,” adds Harris. “We wanted to be able to provide a refresher course on our products, so they have the confidence that their skills are fully up to date, and incorporate some of the new features that they may not have had a chance to work with yet. This is an ideal way to do that.”
Harris and the team are continually refining and adding to the course, but the reaction so far has been extremely positive. There are also plans to schedule streams on Twitch each month, allowing questions to be asked in real time.
