CitySprint, with its national network of 30+ Service Centres, has also delivered J&C Joel's drapes, fabrics, tracking and stage machinery to various locations across the country.
Maxine Hickey, domestic despatch manager for J&C Joel, says: "We trust the CitySprint team to be there especially when time is of the essence. Some courier companies will fob you off with what you want to hear rather than the truth. But with CitySprint's CourierLocator technology there is total transparency; all I need to do is look at the little blue arrow on my screen to know exactly where my delivery is."
J&C Joel can use CitySprint's online facilities and track its deliveries in a live environment via the company's website. With CitySprint's CourierLocator, customers benefit from complete transparency with a real-time map location of the courier doing their SameDay Courier job. This information is available to view before collection, during the journey and up until the point of delivery and can also be shared with customers by emailing them a hyperlink to CourierLocator. J&C Joel may also receive email and/or SMS notifications as to the progress of their jobs.
Karl Walker, CitySprint's area sales executive for Leeds, says: "J&C Joel is an exciting and innovative company always pushing the limits with its technology and depth of resource. To draw comparisons with CitySprint may sound trite but it is certainly true that we are able to match its expectations and to do so you need more than just a positive attitude, you need a depth of resource and leading-edge technology to carry out, often urgent, customer demands. And that is something we are not short on."
J&C Joel's portfolio of customers includes various West End Theatres, Crufts, Riverdance, Asia World Expo, Royal Festival Hall, Sunderland Empire theatre and the BBC studios countrywide. It trades in over 70 countries, from China to the USA.
Both companies share a similar regard for Corporate Social Responsibility. J&C Joel is backing the British cultural delegation to the Beijing Olympics 2008 and CitySprint recently won the Corporate Social Responsibility (CSR) award at the 2007 UK Mail Awards in October last year due to its comprehensive environmental programme.
(Claire Beeson)
