Under these new agreements, Element Labs will continue to set a high standard for service and to provide warranty repairs, paid repairs, and technical support services to customers for all products. LightParts and Lighting Hospital will enable that standard by performing all warranty and paid service repairs on the Versa line of products - Stealth, Versa Tubes, Versa Tiles, and Versa Rays. They will also sell spare parts on these product lines.
"As we scale the company, and see revenue grow, it is critical to partner with experts who can expand our capabilities and improve our service to customers. This is one of several examples where we rely on people who can focus on specific aspects of the business which is their core competence. " said Marc Van Eekeren, VP of sales and business development for Element Labs.
Dik Welland, owner of the Lighting Hospital added, "The Lighting Hospital is proud to be the appointed European and Middle East service centre for Element Labs."
"LightParts was formed over five years ago with the idea of a dedicated repair services and parts sales company that exceeded the entertainment lighting industry's expectations", says Don Pugh, president of LightParts. "We're thrilled that Element Labs has chosen to depend on LightParts to meet their customer's service needs for the Versa products. This service partnership fits the long-term strategic goal of LightParts providing service support directly for entertainment lighting manufacturers. And it's great to be working with old friends again."
(Jim Evans)
