With more than one million displays installed worldwide, GDS has introduced this service to ensure that, if its units go down in the field, customers receive immediate replacement delivery. This new programme is also designed to reduce the number of failed displays in the field by providing GDS with the capability of replacing the display as soon as any problems occur. The initiative is part of GDS's Advanced Exchange service support system that allows customers to replace a failed display within 24 hours. GDS receives an internet notification of a failed display; a replacement will then be sent directly to the site and a service engineer will exchange the displays. The company says the system results in lower cost of ownership and reduced display downtime.
(Mike Lethby)
