Mark Brown, managing director of Marquee Installations comments: "Accreditation is an important consideration for some corporate and public sector clients, but more than that it is an extension of our basic ethos of ensuring a level of service that always meets or exceeds the expectations of all of our customers."
Brown continues: "We had always focussed on measuring quality in the solution delivered to the customer, but ISO 9000 helps by introducing the quality management systems and culture throughout the organisation; it brings in a practical approach to providing, measuring and continuously improving our standards, which results in greater assurance of our standard of service to our customers."
(Jim Evans)
