Quick Start contains five modules that focus on industry knowledge, customer service, troubleshooting, project documentation and responsibility.
"In today's economy, setting yourself apart from your competitors is key," said Norah Hammond, NSCA senior director of professional development. "Simple exercises - such as practicing consistent customer service, knowing the industry, and understanding a range of products and services - show your customers that you will get the job done right, and also improves your representation of your organisation, the industry and the products you install."
Participants can sign up for one module or all five to take advantage of specific training that frequently takes a back seat to technical training. Each module is designed to teach essential skills in the topic area and includes a check for understanding. Plus, activities and other engaging methods keep students involved in the session, making it a valuable experience.
(Jim Evans)
