JP is a graduate of the Southern Alberta Institute of Technology with a shiny new Diploma in Electronics Engineering. He will complete intensive in-house training and industry orientation over the next two months, after which he will begin to handle entry-level support calls.
Virginia Massey met Kerri Parsons, Pathway's Customer Service Manager at a CITT conference last summer. They both hit it off and Kerri recommended her as an addition to the Customer Service team. Pathway President Dave Higgins quickly agreed with Kerri's assessment. She too has intensive product training ahead of her, but her 11 years in administration at Montreal's Centaur Theatre will give her a special understanding of the culture and needs of performing arts industries.
(Lee Baldock)
