ISO 9001 is the internationally recognised standard for an organisation's internal quality management systems whereby each service offered to the company's customers has been subject to scrutiny. All processes are then structured to ensure that all Point Source Productions services satisfy its customers' quality requirements and comply with any necessary regulations.
"There are a number of benefits to achieving the ISO 9001: 2008 standard," says Point Source Productions quality control manager, Ian King. "Examining and improving our internal working procedures leads to fewer errors and less re-working, which in turn improves our customer satisfaction and loyalty. Within our staff we see improved morale and motivation, whilst externally it enhances our status and gives us competitive advantage.
"ISO 9001:2008 is an International standard and keeps us on our toes since, once we have achieved it, we have to maintain it! The specification requirements demand that we demonstrate our ability to consistently provide services that meet customer and regulatory requirements, including processes for continual improvement of the system. This means that our customers can be assured that our standards will remain consistently high into the future."
"When you come to Point Source you do more than hire equipment, you gain an extension to your team, in terms of the knowledge, experience and man-power we offer," adds managing director, Stephen Capel. "We consider the ISO9001 accreditation to be a very important guarantee for our customers and are proud to be one of the few event hire companies to offer it."
The occasion has been marked by the introduction of a new company branding which it reveals for the first time at ABTT 2010 next week.
(Jim Evans)
