With online service offered via email and through forums providing both peer-to-peer assistance as well as the collective wisdom of QSC's own knowledgeable staff, queries can additionally be sent using Skype. As further complement to the comprehensive nature of the programme, calls received after hours are guaranteed a 30-minute response time when not directly answered by a QSC support engineer, says the company.
"Q-Sys is indeed an exciting new technology we're all very proud of," says Q-Sys product manager Dale Sandberg. "But more importantly, the product line is about providing our customers with an advanced set of tools that can help them meet the needs of demanding work schedules. 24/7 Q-Sys support was born and bred to address the human side of using our technology, and provide those who count on us to do their jobs with the best professional technical support possible."
(Jim Evans)
