Tim's role at Sennheiser UK is focused on delivering the very best customer service from an array of the company's support functions.
"One of my immediate aims is restructuring the workshops in our servicing department to make turnaround times as quick as possible," he says. "We are setting ourselves a challenging target, but it's one I know we can hit - and subsequently improve on - with the quality of staff we have."
Tim will also be working closely with Sennheiser's artist relations team, working on site at festivals and other high profile events to provide the support to Sennheiser users and engineers that is such an important part of the company's offering, as well as being heavily involved in advising users on the changeover to Channel 38.
Meanwhile, in the medium term, he is heading up the team looking at the company's customer support strategy for the 2012 London Olympics.
"I am really pleased to be joining Sennheiser at what is a very busy and exciting time for the company," he says. "Sennheiser is highly customer-focused and, with the frequency change at the forefront of everyone's minds, we are pulling out all the stops to do what we can to make the transition as smooth as possible.
"With the London Olympics less than two years away - where the requirements for RF communications will be huge - we obviously also need to do a great deal of planning for that, as well as ensuring that all our customer support functions continue to improve."
"Tim's appointment underpins the commitment Sennheiser UK has to providing the very best technical support to its customers," adds general manager Phil Massey. "Of particular importance at the moment is making the switchover to Channel 38 as easy and pain free for our customers as possible. Tim's appointment will help us to achieve this and we're delighted to have him on board."
(Claire Beeson)
