Southern regional manager Steve Reynolds reports, "Customer care was a high priority for everyone. We worked with all stakeholders to create a plan and briefed staff very thoroughly in that area. It was imperative we create a relaxed and safe environment for the 25,000 capacity crowd from the moment they arrived on site. Parents with small children had travelled for hours in warm cars, so all staff were encouraged to welcome guests courteously, familiarise themselves with all key locations for giving directions and to be patient at all times."
The team of 280 event security professionals from Showsec offices across the UK, including 80 from the new South Coast area, ensured that all visitors were greeted in friendly fashion by staff knowledgeable and friendly staff.
Showsec's festival security manager Tracey McCarthey co-ordinated operations with local agencies and implemented a seamless family oriented security operation.
(Jim Evans)
