The new structure will see an account director head-up each account team - supported by a team of account managers, project managers and technical crew. The teams are responsible for a shortlist of key clients with whom close working relationships can be developed and built upon. Closer working relationships will allow teams to better anticipate client needs, to be proactive, and to provide cost effective, intelligent solutions.
"It's a very positive, customer focussed move that will also benefit all of our people. Everyone is very excited about the changes to our way of working, and the advantages it offers at many levels," said Coles.
(Lee Baldock)
