The goal of the new department is to build a specific, expert OEM Sales team, functioning close to, but outside, the hectic environment of TMB’s regular Sales office. "The ‘Rush Service Normal’ pace of TMB’s sales offices is better suited to our dealer and rental company customers," continues Waters. "It’s a daily, team-effort fire-drill, almost incredible to behold; TMB putting out customers’ ‘fires’, meeting their last-minute deadlines and ensuring that the show goes on, whatever it takes and however tight the deadline."
"The equally important, but usually less urgent, needs of our manufacturer/OEM customers will now benefit from a different sales approach; one featuring more in-depth follow-up, plus engineering and certification assistance. Of course, when they do have urgent needs, they will be dealing with the world leaders in fulfilling last minute orders."
TMB’s sales to OEM’s include custom cables and harnesses, sheet metal and die-cast components, custom plastic and metal connectors, and sockets.
(Lee Baldock)
