As White Light's 'senior communicator' King is the cheerful voice that greeted telephone callers and, unlike the computerized systems favoured by so many organizations these days, welcomed regulars by name. He's put their call through to the appropriate team while figuring out how stressed they've sounded and greeted new callers as long-established friends, while working out which member of the company could best assist them.
A former car salesman, King first met White Light's co-founder and chairman John Simpson through their local amateur theatre company. He joined White Light in 1989 as part of the sales team, moving into the customer service area as White Light expanded and moved to its current base in Wimbledon. As the first point-of-contact, he deals with the majority of the nine hundred or more telephone calls that White Light receives each day, and will continue to do so right up until the end of his last day, 9 December.
"Chris's contribution to White Light over the last sixteen years is immeasurable," comments Simpson. "All of us and all of our customers will miss his voice at the end of the phone; his replacement will have a very high standard to live up to! We wish him a long and happy retirement.... which, of course, we will be starting with a traditional send off after his last day!"
(Sarah Rushton-Read)
