Richard Fleming steps up at XTA
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"I believe the best way to really appreciate what the working environment is like for both our equipment and the people who use it is to be there at the sharp end with them," he says.
"I attend a lot of trade shows and at pretty much every one I'm first in and last out. It's also very important to have a hands-on, technical approach to customer support and with that in mind I try to visit our customers whenever possible to answer any questions meaning that users can get the most out of our products. At the same time I can get face-to-face user feedback on what product enhancements may