"My main goal is to improve customer response time," Smith said. "In the live entertainment industry, end users can't afford to sit around waiting for answers. I also believe that if we strengthen our training program, we will increase the level of support we are able to provide through certified Vari-Lite technicians in the field."
Smith spent four years as business manager of Showco, followed by three years with VLPS and Vari-Lite prior to the acquisition of Vari-Lite by Genlyte Thomas. She was operations manager at Vari-Lite, and had previously served as office manager of the VLPS rental offices in Chicago, Nashville and Orlando.
(Lee Baldock)
