Unlike CD or tape players, there are no moving parts and it does not require media to be sent out when the unit needs updating. A whole network of systems can be updated from one server and set to play the production at a predetermined time. Providing two solutions in one, the iProMOH is both an announcer that can entertain and inform on-hold callers and a public system for broadcasting music and/or messages to customers.
The iProMOH system uses pull-technology to request downloads from the host web-server when it needs updating. This server can be available on the internal LAN or Internet. To allow connection past firewalls, the iProMOH will connect an outbound connection (HTTP) to the iCAS software application at configured intervals. Once contact has been established the iProMOH will uniquely identify itself to the software and download any productions that are available for that unit. On-hold companies or marketing departments can update the units at any time to any location in the world.
Messages can be downloaded to the iProMOH weeks or months in advance, and then automatically played out. As updates are carried out remotely, technical staff are not required at the location nor does it rely on a third party to insert a CD or tape.
iProMOH supports a wide range of popular audio file formats and also smoothly cross fades between music and messages. It allows on-hold callers and retail customers to listen to pre-recorded messages and/or music, blended music and messages or messages cross-faded with music from an external source such as a live satellite or digital feed.
(Lee Baldock)
